Shipping & Delivery

Where We Ship

We currently ship to all 50 states within the United States (including Alaska, Hawaii, and PO boxes). We do not currently ship to APO/FPO addresses, US territories (Puerto Rico, Guam, US Virgin Islands), or internationally outside the US.

Processing Time

• Orders are processed within 1–3 business days (Monday–Friday, excluding Singapore public holidays).
• You will receive a confirmation email when your order ships, along with a tracking number.

Shipping Rates & Estimated Delivery Times

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Please note: delivery times are estimates and begin after the processing period, not the order date.

Customs, Duties, and Taxes

All prices shown on our website are inclusive of applicable taxes. No additional customs or import duties will be charged on delivery for US orders.

Tracking Information

Once your order ships, you will receive an email with your tracking number. Please allow 3–5 business days for the tracking information to update in the carrier's system.

Shipping Address Issues

Please double-check your shipping address at checkout. We are not responsible for packages delivered to an incorrect address provided by the customer. If your order has not yet shipped, contact us immediately and we will do our best to update the address.

Lost or Damaged Packages

In the rare event that your package is lost or arrives damaged, please contact us at service@ascentpulseus.com within 14 days of the estimated delivery date, and we will make it right — either by reshipping your order or issuing a full refund.