Returns & Refunds
Your satisfaction matters to us. If you're not completely happy with your purchase, we're here to help.
30-Day Return Window
You may return any unused, unwashed, and unmodified items within 30 days of delivery for a full refund or exchange.
Items must be:
- In their original packaging
- Unused, with all original stems and tags
- In resellable condition
How to Initiate a Return
- Email us at service@ascentpulseus.com with the subject line "Return Request"
- Include your order number and the reason for return
- Our team will reply within 24 business days with a return shipping address
Return Shipping Costs
- If the return is due to our error (wrong item sent, defective product, damaged in transit), we will cover the return shipping cost.
- If the return is due to a change of mind, the customer is responsible for return shipping costs.
Refund Timeline
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Once we receive and inspect your returned item, your refund will be processed within 3–5 business days to your original payment method. Please allow one additional billing cycle for the refund to appear on your statement, depending on your bank or credit card issuer.
Non-Returnable Items
- Items returned after 30 days
- Items that have been used, washed, modified, or damaged by the customer
- Final sale / clearance items (if applicable)
Damaged or Defective Items
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If your flowers arrive damaged, please email us photos of the product and packaging within 7 days of delivery, and we will either send a free replacement or issue a full refund — no need to return the damaged item.